Tickets can be cancelled individually, as a complete sales process or only pro rata. When tickets are cancelled, care must always be taken to note the selected method of payment. This indicates how the amount has been refunded.
Ticket or sales cancellation
A ticket can be cancelled for the full period of validity in three different ways:
The Cancel function in the Sales Navigation Bar is one possibility. In the Return window the number of the ticket to be cancelled is entered (if need be by scanning it). In the case of tickets, which are part of a trading transaction with several tickets, a window then opens, in which you can select whether only this ticket or the entire transaction is to be cancelled. Depending on what has been selected, a cancellation dialogue opens.
The cancellation dialogue in the Journal for the selected line can be opened by clicking on the Cancel ticket icon. The question as to whether the entire receipt or only the current ticket is to be cancelled also appears here. The contra entry amount and the method of payment must be entered in the dialogue window.
The third possibility is the Fast cancellation option in Edit in the Journal menu. Fast cancellation automatically selects the amount and the payment method for the contra booking and cancellation goes through, without any need to give reasons. No dialogue window is opened. Where necessary, the cancellation receipt must be printed.
When the entire receipt is cancelled, a window appears with a list of the tickets covered by the process. Each ticket is then cancelled individually. The cancellation dialogue always refers to the ticket, which is identified by a blue arrow.
Once the amount and the method of payment for refund of the money have been checked, a reason for cancellation must be entered in every case. This makes it possible to trace later the reason why this cancellation was made.
It is recommended that a reason for cancellation is ALWAYS entered.
Finally the cancellation is saved either by using the diskette or the printer symbol is used to print a cancellation ticket, which must be signed by the customer. (This process simultaneously saves the cancellation.) The sigma sign for the receipt is depressed as default, which means that a cancellation receipt is printed for every cancellation; this voucher must be issued to the customer.
The guest has already skied with a group and has to cancel the course prematurely (e.g. because of injury). The course is either cancelled and the balance is entered manually or the Deduct ticket function is used. To do this, first of all select the course, which the guest has attended (if e.g. the guest leaves a course after 2 days, click on the "2 days adult" ticket.) Right clicking on the course opens the context menu, from which the Deduct ticket function is selected. Next, enter the ticket number of the ticket already purchased (which is valid for a longer period).
The cancellation interface opens and the price difference is automatically entered. Now the reason for cancellation must be entered. The ticket can then be printed out and/or saved to secure the cancellation.